ApexRoll FAQs
Welcome to ApexRoll! Here are some frequently asked questions to help you with your shopping experience. If you can't find what you're looking for, feel free to reach out to us at contact@apexroll.shop 💌
🛍️ Orders & Shipping
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How long does processing take?
All orders take 3 business days to process before shipping.
How long will my order take to arrive?
Shipping times vary depending on your location:
- 4–7 business days (Local/Express)
- 8–15 business days (International)
- 4–7 business days (Local/Express)
- 8–15 business days (International)
Do you offer tracking?
Yes! Once your order ships, you'll receive a confirmation email with tracking information.
Can I change my shipping address after ordering?
Please contact us immediately at contact@apexroll.shop with your order number. We'll try to update it before shipment.
💳 Payments & Refunds
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What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure payment gateways.
Is my payment information secure?
Absolutely! We use SSL encryption to ensure all transactions are safe.
What's your refund policy?
We offer refunds or exchanges within 14 days of delivery for unused/unworn items. Contact us for approval before returning.
How long do refunds take?
Once we receive your return, refunds are processed within 5–7 business days, depending on your bank.
📦 Returns & Exchanges
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Can I exchange my order for a different size/color?
Yes! Exchanges are subject to availability. Email us at contact@apexroll.shop within 14 days of delivery.
Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective or incorrect.
What if my order arrives damaged?
Contact us within 48 hours with photos of the damage, and we'll send a replacement or refund.
📞 Contact & Support
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How can I reach customer service?
Email us at contact@apexroll.shop—we respond within 24–48 hours!
Do you have a physical store?
Currently, we operate online-only for a seamless shopping experience.
Can I cancel my order?
If your order hasn't shipped, we may be able to cancel it. Contact us ASAP!
Do you offer discounts or promotions?
Yes! Follow us on social media and subscribe to our newsletter for exclusive deals.